Does PPC work?
Does PPC work? The short answer is YES. Of course it does. Companies like Google and Facebook heavily invest in the technologies used in their advertising platforms that they allow advertisers to push the ads to people who are looking and even those most ready to buy.
The long answer is - well not so easily. There are many factors that interplay. Assuming that the bid is competitive, the ad quality is great and the landing page is intuitive, the next factors to consider are: product pricing, competitor action and the checkout process.
The ever changing user behaviour and customer expectations keep the advertisers on their toes. The actual delivery (including packaging), quality of the end product (once received), return policy and also the customer service interaction determine whether the new customer will buy again or even refer the business to his friends and family.
While it all sounds complicated, these interacting factors make the challenge of running an online business one of the most rewarding experiences. The general guide is to keep experimenting. It's important to also keep engaging with customers directly. Truly listen to customer concerns and then look at your data. Look at industry trends and macro trends. Data is a powerful tool to measure your performance and one of the fundamental elements of digital marketing.